Reported Issue- Authenticator has a white screen and I can't Authenticate.
When logging into MS Apps such as Word, Excel, Outlook, CIPHR or CRIS (CDP Soft) we are asked to authenticate to keep our systems secure. Occasionally, Authenticator does not work as expected and a white screen is shown on the web browser rather than the usual Approve Sign in request screen that is shown below.
Example of Authenticator working as expected below.
If Authenticator is not working, try and resolve the issue, try following the next steps.
1. Open Microsoft Edge Browser
2. In the top left hand corner of the browser there is an Icon
3 Click the icon and sign into the account. You should now be able to sign in or authenticate.
What if the above steps don't allow me to Authenticate?
If you are still unable to Authenticate then try following the next step of instructions.
1. Search for Settings
2. Click on Accounts
3. Click Access work or school which is located on the left hand side.
4. Then click Connected to People Potential Possibilities Entra ID for your Work email address.
5. Scroll down and click Sync . The issue should now be resolved.